PRIVACY POLICY
Effective date: 24 August 2026
This Privacy Policy explains how ReifKNOWOI collects, uses, shares and protects personal information through reifknowoi.com, its checkout, courses, communications and learner-support services.
ReifKNOWOI is operated by Amandeep Kumar, operating under the brand ReifKNOWOI, with its business address at Near Radha Swami Dera, Gaunsabad, Amritsar, Punjab 143001, India.
1. INFORMATION WE COLLECT
We may collect:
- Name and learner name
- Email address
- Phone number
- Billing or correspondence address
- Course purchased
- Order number, payment date, amount and payment status
- Course participation and access records
- Questions, messages and support communications
- Device, browser, IP address, cookie and website-usage information
- Information voluntarily submitted through forms, WhatsApp, email or learner platforms
2. PAYMENT INFORMATION
Payments are processed through Razorpay and the Hostinger store system.
ReifKNOWOI does not receive or store your complete card number, card PIN, UPI PIN, OTP or online-banking password.
We may receive limited transaction information such as the payment status, amount, payment reference and payment method necessary to verify and manage the order.
3. HOW WE USE INFORMATION
We use personal information to:
- Process and verify orders
- Issue course access
- Communicate schedules and course information
- Provide learner support
- Maintain attendance, participation and access records
- Prevent fraud, misuse and unauthorised access
- Process eligible refunds
- Improve our website and learning services
- Maintain accounting and legal records
- Comply with applicable law
Marketing messages will be sent only where appropriate consent has been obtained. You may withdraw marketing consent at any time.
4. SERVICE PROVIDERS
Information may be processed by service providers needed to operate our services, including:
- Hostinger, for website, store and email infrastructure
- Razorpay, for payment processing
- WhatsApp/Meta, when you contact us or join an authorised group
- Email and cloud-service providers
- The classroom, learning-management or video platform identified in your course-access instructions
- Professional advisers or authorities where legally required
These providers may process information according to their own privacy policies.
5. SHARING OF INFORMATION
We do not sell or rent personal information.
We share information only where necessary to deliver the purchased service, operate the business, protect our rights, prevent fraud or comply with a legal obligation.
6. COOKIES AND ANALYTICS
The website may use essential cookies required for security, checkout and website operation.
Analytics or optional marketing cookies may also be used where enabled. You may control optional cookies through the available cookie settings or your browser.
7. DATA RETENTION
We retain personal information only for as long as reasonably required to:
- Provide course access and support
- Maintain order, tax and accounting records
- Handle complaints and refunds
- Meet legal obligations
- Protect against fraud and disputes
Information that is no longer required will be deleted, anonymised or securely archived as appropriate.
8. DATA SECURITY
We use reasonable administrative and technical safeguards to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.
Never send ReifKNOWOI your OTP, UPI PIN, card PIN or complete card details.
9. CHILDREN
If a learner is under 18 years of age, a parent or legal guardian must authorise the purchase and the processing of information needed to provide the course.
10. YOUR RIGHTS
Subject to applicable law, you may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of information that is no longer required
- Withdrawal of consent where processing is based on consent
- Information about how your data is being used
- Review of a privacy-related grievance
Some information may need to be retained where required for legal, accounting, fraud-prevention or dispute-resolution purposes.
11. INTERNATIONAL PROCESSING
Some service providers may process or store information outside India. Where this occurs, we use the services for legitimate operational purposes and expect providers to apply appropriate safeguards.
12. EXTERNAL LINKS
Our website may contain links to third-party websites. ReifKNOWOI is not responsible for the privacy practices of websites it does not operate.
13. CONTACT AND GRIEVANCES
Grievance Officer: Romit Sharma
Designation: Customer Grievance Officer
Email: info@reifknowoi.com
WhatsApp/Phone: +91 76580 91811
Website: https://reifknowoi.com
Privacy complaints will normally be acknowledged within 48 hours and addressed within one month.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy when our services, technology or legal obligations change. The updated version and effective date will be published on this page.