REFUND POLICY

Effective date: 24 August 2026

This Refund Policy applies to courses, digital learning materials and related educational services purchased from ReifKNOWOI through reifknowoi.com.

ReifKNOWOI is operated by Amandeep Kumar, operating under the brand ReifKNOWOI, with its business address at Near Radha Swami Dera, Gaunsabad, Amritsar, Punjab 143001, India.

1. REFUND ELIGIBILITY

You may request a refund within seven calendar days of payment if:

- Paid course lesson access has not been used

- No paid live session has been attended

- No substantial paid course material has been downloaded

- Access has not been shared or transferred

Receiving the ReifKNOWOI Start Here Pack or order-confirmation email alone does not count as using paid course content.

2. REFUNDS AFTER ACCESS

Once paid course content has been accessed or used, change-of-mind refunds are normally not available.

This does not affect your rights where the service is materially defective, incorrectly supplied or not provided as promised.

3. REFUNDS WE WILL CONSIDER

A full or appropriate refund may be provided where:

- The same payment was charged more than once

- ReifKNOWOI received payment but cannot provide the purchased course

- ReifKNOWOI cancels the course and does not offer a suitable alternative

- The learner received access to the wrong course and the issue cannot be corrected

- A technical failure controlled by ReifKNOWOI prevents access and cannot be resolved within a reasonable period

- A refund is otherwise required under applicable law

4. NON-REFUNDABLE SITUATIONS

A refund will normally not be provided where:

- The learner changes their mind after using paid course content

- The learner fails to attend a scheduled session

- The learner provides incorrect contact information and does not cooperate in correcting it

- Access is suspended because of unauthorised sharing, misconduct or violation of the Terms and Conditions

- The learner expected employment, promotion, salary improvement or another outcome that was not expressly guaranteed

- A temporary third-party interruption is resolved within a reasonable period

5. HOW TO REQUEST A REFUND

Contact ReifKNOWOI using:

Email: info@reifknowoi.com

WhatsApp/Phone: +91 76580 91811

Include:

- Learner name

- Order number

- Email used during payment

- Course purchased

- Payment date

- Reason for the request

Do not send your OTP, UPI PIN, card PIN or complete payment credentials.

6. REVIEW PROCESS

We will verify the order in the official Hostinger and Razorpay records and may check whether course access has been used.

Requests will normally be acknowledged within 48 hours. We may ask for additional information needed to investigate the request.

7. APPROVED REFUNDS

Approved refunds will be returned to the original payment method.

ReifKNOWOI will initiate an approved refund within seven business days. The bank, card network, UPI provider or Razorpay may require additional time to display the amount in the customer’s account.

Any applicable processing deductions will be disclosed before the refund is completed, unless such deductions are prohibited by law.

8. COURSE CANCELLATION BY REIFKNOWOI

If ReifKNOWOI cancels a paid course before meaningful delivery, the learner may choose:

- Transfer to a suitable replacement programme, where available; or

- Refund of the amount paid for the undelivered course

No cancellation charge will be imposed where ReifKNOWOI cancels the course.

9. CHARGEBACKS

Contact ReifKNOWOI first if you believe a payment is incorrect. This allows us to investigate duplicate, failed or unauthorised transactions promptly.

Nothing in this section prevents a customer from exercising lawful chargeback or consumer-protection rights.

10. CONSUMER RIGHTS

Nothing in this Refund Policy excludes any right or remedy available under applicable Indian consumer-protection law.

11. CONTACT AND GRIEVANCES

Grievance Officer: Romit Sharma

Designation: Customer Grievance Officer

Email: info@reifknowoi.com

WhatsApp/Phone: +91 76580 91811

Website: https://reifknowoi.com

Complaints will normally be acknowledged within 48 hours and addressed within one month.

12. CHANGES TO THIS POLICY

We may update this Refund Policy for future purchases. The policy accepted at the time of purchase will apply to that order unless applicable law requires otherwise.